A Non-Responsive Response from Washington Gas Light Co.

Several weeks ago I filed a complaint against the Washington Gas Light Company via the Office of Peoples Counsel in Washington, DC.   The complaint was specific in terms of my issues, concerns, and the reforms and improvements I was calling on the gas company to implement.  Last week OPC received a response from WGL which listed a series of their policy statements but failed to address the issues I listed and described in the complaint.  It was a non-responsive response to an important local public safety  issue.

Yesterday I filed a complaint against WGL with the Public Service Commission, which has jurisdiction over the gas company.  According to the staff of PSC, the gas company has 14 days to respond to my complaint.


Author: Edward Segal

Vice president of public relations strategies for Return on Investment, Inc., one of the largest advertising agencies in the Washington, DC area. Segal is the former CEO of the Beverly Hills/Greater Los Angeles Association of REALTORS and the Marin County Association of REALTORS in Northern California. He is the author of two public relations handbooks including Getting Your 15 Minutes of Fame (Wiley) and Profit by Publicity (iUniverse); former marketing strategies columnist for the Wall Street Journal's StartUpJournal.com; and a PR consultant to dozens of corporations and organizations including the Consumer Technology Association, National Association of REALTORS, Ogilvy Public Relations, Ford Motor Company, and Marriott. Visit his website at www.PublicRelations.com or contact him at edwardsegalcommunications@gmail.com.

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